Delivery Policy

Delivery Processing Time

All orders are processed within 14 business days. Orders are not shipped or delivered on weekends or public holidays.

Shipments may be delayed if we are experiencing a high volume of orders. You will receive regular updates via email regarding your order status and delivery. For international delivery please allow up to 4 weeks as standard. Should you have any enquiries please call our help desk using the email address shown on this website.

UK Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Please note that due to COVID-19 restrictions our lead times for delivery may vary.

Shipment methodOrder valueShipment cost
Royal Mail Standard 1st Classup to £99.99£5.00
Royal Mail Standard 1st Class
£100.00 to £299.99£10.00
Royal Mail Standard 1st Class
£300.00 and over£20.00

Delivery delays can occasionally occur. We will endeavour to fulfill our obligations in delivering your items as quickly as possible.

International Shipping

We deliver worldwide. Personalised delivery costs are to be discussed prior to purchase. For more information please contact us, and our team will be happy to discuss international delivery options.

Dispatch Confirmation and Order Tracking

You will receive a confirmation email once your order has been dispatched, which will include a link to track your delivery online. The tracking facility will be active within 24 hours of dispatch. You will receive emails from Care Direct when the status of your order changes. In the UK we use Royal Mail and DPD for our shipping services.

Customs, Duties and Taxes

Care Direct Technology Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.


Care Direct Technology Ltd is not liable for any products lost or damaged during shipping. If your order is damaged when you receive it please contact the shipping carrier to file a claim. Please keep all packaging materials and damaged goods before filing such a claim.

Returns Policy

In the unlikely event you are not satisfied with your product(s) please view our Refund Policy which provides detailed information about how to return your order to us.